You may request a return within 30 days of receiving your order. This policy is in addition to any mandatory consumer rights. Contact us before sending equipment so we can provide the correct return instructions; do not send a return to a manufacturer or an unconfirmed address.
For change-of-mind returns under the extended store policy, keep equipment complete, clean and in the condition received, with accessories and proof of purchase. Use the original packaging where reasonably available or suitable protective packaging. Statutory rights to inspect goods or return faulty items are not conditional on unopened packaging.
Contact us if an item is faulty, damaged or not what you ordered. We will assess the issue and arrange the remedy required by applicable law. Do not attempt a repair that could create a safety risk.
For change-of-mind returns, the buyer pays the return shipping charge. Contact support before booking a shipment to obtain the correct return destination and instructions. This does not limit your statutory rights for faulty, damaged or incorrect goods; where applicable law requires us to cover return costs, we will do so. Exchanges depend on stock and must be agreed.
Approved refunds are made to the original payment method unless another method is lawfully agreed. We will confirm the refund status after the return is processed. Your bank or payment provider may take additional time to display the credit. Mandatory refund deadlines take priority over the store process.
Applicable federal and state rights remain unaffected. No blanket final-sale exclusion is added for coffee equipment. Any legally permitted exception, such as a genuinely custom-made item, must be clearly identified before purchase and does not remove rights relating to defects.
